Intake Worker - General

LOCATION: Toronto, ON 

POSITION TYPE: one Full-Time Regular (37.5 hours/week); 

POSTING CLOSING DATE: August 30, 2025

Lumenus Community Services is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions.  This role performs intake and administrative functions that support the Central Intake function. This role will report to the Manager, Intake.

KEY RESPONSIBILITIES:

·       Processes initial inquiries to Lumenus, prioritizes and either directs them to different programs and/or sets up Intake appointments for the Intake team. This includes conducting intakes through live phone calls and through referral services (i.e. MHTO, website).

·       Respond to incoming inquiries appropriately.

·       Conduct client intake assessments

·       Orient clients to Lumenus services

·       Complete data entry processes related to client intake.

·       Coordinate appointments by managing Intake worker schedule and booking appointments with available intake workers.

·       Manage Intake clinical files; updating and closing records, ensuring compliance with record retention policies, coordinating storage and destruction services.

·       Organize and participate in educational seminars, workshops, and training for youth, families, service providers, and staff

·       Other duties as assigned.

QUALIFICATIONS/EXPERIENCE:

·       Post-secondary education in Social Services (e.g., BSW, Psychology, Social Service Worker) or equivalent with at least 3 years previous related experience in an intake/client facing position or equivalent combination of experience and education.

·       Not-for-profit experience in an accredited organization is an asset.

·       Experience with client databases and electronic health records is an asset.

SKILLS AND KNOWLEDGE:

·       Ability to meet the needs of a diverse client base and be familiar and sensitive to diversity and inclusion.

·       Knowledge of mental health needs for children, youth,and families.

·       Familiarity with how to access community resources for diverse client needs

·       Skills to engage potential clients in highly sensitive scenarios.

·       Ability to work in a dynamic and fast paced team environment.

·       Ability to work on multiple concurrent tasks and manage time effectively.

·       Ability to maintain a high level of accuracy, paying attention to details and confidentiality.

·       Flexibility to be able to adapt to changing conditions.

·       Excellent analytical, problem solving, organizational and communication skills

·       Strong administrative skills.

·       Proficient in standard office software; min. 45 WPM and strong note taking skills.

·       Strong understanding of teamwork and the ability to work effectively and contribute to a high performing team.

ADDITIONAL REQUIREMENTS:

·       Satisfactory clearance under the Criminal Reference Check.

•          Travel may be required to other agency locations.

•          Fluency in verbal/written French is an asset.

TO APPLY: Interested applicants are invited to submit their cover letter and resume and fill out the application form before August 30, 2025.

We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting Human Resources. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.